Key Manager Retained Based on Performance Turnaround
Like so many companies, Zebra had a skilled and experienced engineering manager who was on the brink of being fired because he was difficult to work with and was alienating other team members. He had been given verbal feedback and told to make changes but to no effect. The company was faced with the costly prospect of replacing this manager, incurring recruiting, training costs, as well as significant lost productivity.
The difficult manager took the ThinkX Px-12 profile diagnosis, followed by 10 weeks (10 total hours) of Targeted Performance Coaching. Not only was the manager retained, but a significant performance improvement of 37% resulted in him receiving two raises in a 12-month period and promotion to the position of director. The company retained a valuable manager, the employee is thriving in his position even 3.5 years later, and the gross annual ROI for retaining this manager is an estimated $27,218 or more than $100,000 at the time of this report.
Other candidates were benchmarked and coached in this study with all candidates retaining or advancing in their positions, reporting a minimum 25% performance improvement within 70 weeks. After one year, all employees had sustained improvement and were still with the company. Results demonstrate the effectiveness of ThinkX Targeted Performance Coaching to significantly impact performance, retention and profits.
Metrics – Clear performance metrics were established. All employees included in this study were measured against these criteria at the beginning and end of the study.
Benchmark – Employees took the Px-12 performance diagnostic and received 10 weeks of coaching based on the growth areas indicated by their Px-12 results.
Results – 100% of employees in this study retained or advanced in their positions, reporting a minimum 25% performance improvement within 10 weeks. After one year, all employees had sustained improvement and were still with the company. Results demonstrate the effectiveness of ThinkX Targeted Performance Coaching to significantly impact performance, employee retention and profits.
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